Technical Customer Service Administrator

My client, based in Burton, are seeking an After Sales Administrator to support their busy Service Department on a full-time, permanent basis.
Hours of work for this role are Mon-Friday 8am-4pm.
After Sales Administrator – The Role:
Providing a high level of customer service regarding customer orders and equipment, your key duties will include:

• Dealing directly with aftersales customers on matters related with product warranty
• Liaison with all departments (Engineering, Sales, Production and Service) regarding all associated quality matters
• Maintaining KPI's within the Sage 200 system and Excel spreadsheets
• Scheduling and attending all associated meetings with suppliers and customers if required
• Shipping of warranty replacement parts to customers and arranging collections of damaged/faulty parts or equipment
• Stock control within the Sage 200 system
• Dealing with Service customers parts repairs
• Invoicing all of the Service Department's sales orders when complete

After Sales Administrator – The Candidate:
This is a busy and varied role that requires a candidate wo be able to work effectively as part of a team and to have fantastic communication skills, both written and verbal.
Good IT skills are required, particularly Excel and Outlook and you must have excellent multitasking and organisational capabilities.
It is essential that you are able to use initiative, manage time effectively and have a positive work ethic.
 
INDC