Senior Customer Service Administrator New

Job Description

We have a really exciting opportunity to join our Nottingham based client as a Customer Service Team Leader. This is a fantastic time to join them as they are going through a period of growth. Our client can offer full training and a modern and supportive work environment. We are looking for an experienced and passionate customer service professional who is keen to develop their career within a successful and expanding business.

£35,000 - £40,000
Onsite gym 
Health insurance 
Modern offices
Office based
25 days holiday + bank holidays 

The Role:

• Coach, support and mentor a small customer service team
• Deal with customer stock enquiries and provide alternate recommendations where needed
• Work alongside the customer service team and be first point of contact for customers
• Keep clients up to date on stock levels and delivery times 
• Resolve issues and provide excellent customer service 
• Handle customer complaints and manage the returns process
• Ensure all customer cases are resolved within the desired timeframe
• Liaise with suppliers and couriers to resolve issues and build relationships 
• Deal with onboarding, absences and training.

  
The Candidate: 

• 5+ years in an office based customer service role
• Passionate about customer service
• Keen to progress
• Excellent IT skills 
• Strong communication skills 
• Detail-oriented with strong organisational skills.
• Able to work in a fast paced environment
• Flexibility to work 1 Sunday a month (you will have Friday off on this week)

INDC