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FRANKIE WATSON Recruitment Associate
Job Description
Our fantastic client, based in NG2, are seeking a Customer Service Scheduler to join their team. You will deal directly with their engineers and customers to provide a best in class service.
Monday to Friday
£25,000 - £26,000
Customer Service Scheduler - The Role:
INDC
Monday to Friday
£25,000 - £26,000
Customer Service Scheduler - The Role:
- Interact with engineers in a timely and effective way to provide the best in business customer service.
- Manage your region, take ownership of key accounts and service requests to the agreed KPI’s
- Ensure critical service and breakdown response deadlines are achieved, escalating any performance issues.
- Effective planning of the engineer schedules
- To process telephone calls/emails relating to service / breakdowns and within the agreed KPI’s
- Provide accurate and timely updates to the administration database
- Chase reports, updates, etc. from subcontract labour
- Ordering any relevant parts and ensuring on site prior to engineer attendance
- Ensuring permits are in place and valid to enable completion of the work.
- Experience in working in a similar service administration role.
- Knowledge of customer service principles and practices.
- IT skills
- Planning and organisation skills.
- Building and maintaining relationships.
- Time management skills.
- Ability to prioritize workload.
- Accuracy at record keeping.
INDC
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