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FRANKIE WATSON Recruitment Associate
Job Description
Our fantastic client, based in Nottingham, are looking for a Customer Service Advisor to join their friendly team. They are looking for someone who is passionate about customer service who will help strengthen and enhance their current team. They are looking for candidates with experience in a similar customer service role already.
Permanent role
Monday to Friday 9am - 5pm
Hybrid working (1 day at home)
£23,000 - £25,000 depending on experience
Customer Service Advisor - The Role:
Permanent role
Monday to Friday 9am - 5pm
Hybrid working (1 day at home)
£23,000 - £25,000 depending on experience
Customer Service Advisor - The Role:
- Communicating with their clients, providing them with personalised interactions tailored to their needs;
- Ensuring their clients have an effortless experience;
- Managing inbound calls and emails from their clients;
- Handling and resolving any complaints;
- Ensuring records are kept up to date;
- Dealing with payments and following up any queries;
- Being the voice of our clients within the business, to ensure we continue to improve the client experience;
- Great communication skills and the ability to interact with their clients.
- Computer literate with good knowledge of Microsoft Office applications and database software.
- Excellent telephone manner.
- Highly accurate with attention to detail.
- Positive mental attitude coupled with a desire to serve customers.
- Ability to prioritise, decide and deliver, an enquiring mind complemented by a real desire to help customers.
- Free thinking, creative and innovative and keen to foster a culture of team spirit and fun.
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