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FRANKIE WATSON Recruitment Associate
Job Description
Our fantastic client, based in Nottingham, are looking for a Customer Service Advisor to join their friendly team. They are looking for someone who is passionate about customer service who will help strengthen and enhance their current team. This is a great opportunity for a graduate or someone in hospitality or retail looking to get in to an office based role.
Permanent role
Monday to Friday 9am - 5pm
Hybrid working (1 day at home)
£22,000 - £24,000 depending on experience
Customer Service Administrator - The Role:
Permanent role
Monday to Friday 9am - 5pm
Hybrid working (1 day at home)
£22,000 - £24,000 depending on experience
Customer Service Administrator - The Role:
- Communicating with their clients, providing them with personalised interactions tailored to their needs;
- Ensuring their clients have an effortless experience;
- Managing inbound calls and emails from their clients;
- Handling and resolving any complaints;
- Ensuring records are kept up to date;
- Dealing with payments and following up any queries;
- Being the voice of our clients within the business, to ensure we continue to improve the client experience;
- Great communication skills and the ability to interact with their clients.
- Computer literate with good knowledge of Microsoft Office applications and database software.
- Excellent telephone manner.
- Highly accurate with attention to detail.
- Positive mental attitude coupled with a desire to serve customers.
- Ability to prioritise, decide and deliver, an enquiring mind complemented by a real desire to help customers.
- Free thinking, creative and innovative and keen to foster a culture of team spirit and fun.
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