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FRANKIE WATSON Recruitment Associate
Job Description
Our client have a vacancy to join their busy and dynamic Customer Service team due to internal promotions. You will deliver a proactive, friendly and professional service to their clients and customers. They offer a fun and friendly environment and a fantastic reward and recognition scheme.
- £21,000 basic salary, OTE £25,000
- Monthly, quarterly, and annual reward / cash incentive schemes
- Free lunches, hot and cold drinks when working in the offices
- Career development and progression
- Hybrid working
- Casual dress
- Up to £15 per month towards a gym / fitness membership
- 2 days per annum for volunteering / charity work
- Discounts on high street and online shopping
- Bike to Work Scheme
- Company Sick Pay
- Handling a high volume of customer interactions per day
- Booking telephone appointments using inbound and outbound calls and their new web chat technology.
- Managing customers expectations.
- Working closely with internal departments and assisting the office with administrative tasks.
- Taking ownership, problem solving and ensuring a successful resolution for each call.
- Ensuring every interaction is right first time to ensure the highest level of service.
- Some office based experience
- Energised by a fast pace of work
- Good communication skills
- Confident telephone manner
- Self- motivation and can-do attitude to work
- Great at working as part as a team
- Desire for progression
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