IT Technical Support

My client, based in Leicester, are looking for an IT Assistant to provide company wide support.

What makes this role great?
Flexible working
Generous Holiday entitlement
Competetive benefits package
A friendly and supportive environment

The Role:
· Manage First Line Support with respect to hardware and software issues including;
- Setup of New PC’s
- Set up of printers
- Setting up users on Active directory & the ERP system
- Setting up and maintaining Exchange, distribution groups & out of office access to mail boxes etc
- Setting up and maintaining Mitel Phone System
- Maintaining the companies’ Wi-Fi network
- Being first point of contact and logging calls with third party support companies
· To ensure that the support provided is appropriate, timely and meets the requirements of the company
· Supporting with Day to Day Sage X3 issues such as web order loading
· Assist in the provision of management information from Sage SQL and Crystal reports
· Documenting procedures & processes
· Support the daily operation of the companies IT systems. Including but not limited to;
- ERP system (Sage X3)
- Carrier Interfaces
- ADS Capture
- Slim Stock

The Candidate:
· Has excellent analytical, numerical and problem-solving skills
· Able to show an understanding of;
- SQL
- Crystal Reports
- ERP Systems
· Possesses a good level of Microsoft Office Products such as Excel, Word, Outlook & PowerPoint
· An Understanding of ERP systems A knowledge of Sage X3 would be an advantage
· Has an understanding of IT advancements and threats and how this could impact the company
Previous experience in IT support