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    IT Support

    28,000 - 32,000
    Leicestershire
     
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    NATALIE POTTER Senior Associate

    Job Description

    My client are a longstanding and thriving Leicester based business with an impressive history and a strong reputation in their field. They are seeking an experienced IT Assistant to join their small IT team on a permanent basis. 

    What makes this role great?
    • Flexible working
    • Competitive Salary
    • Generous Holiday entitlement
    • Competitive benefits package
    • A friendly and supportive environment
    IT Support - The Role:

    Reporting to the IT Manager, you will play a pivotal role in assisting the day-to-day IT operations of the business whilst also delivering improvements to the company’s systems, procedures and operations.

    Main Duties:
    • Manage First Line Support with respect to hardware and software issues including;
    • - Setup of New PC’s
    • - Set up of printers
    • - Setting up users on Active directory & the ERP system
    • - Setting up and maintaining Exchange, distribution groups & out of office access to mail boxes etc
    • - Setting up and maintaining Mitel Phone System
    • - Maintaining the companies’ Wi-Fi network
    • - Being first point of contact and logging calls with third party support companies
    • To ensure that the support provided is appropriate, timely and meets the requirements of the company
    • Supporting with Day to Day Sage X3 issues such as web order loading
    • Assist in the provision of management information from Sage SQL and Crystal reports
    • Documenting procedures & processes
    • Support the daily operation of the companies IT systems. Including but not limited to;
      • - ERP system (Sage X3)
      • - Carrier Interfaces
      • - ADS Capture
      • - Slim Stock
    • To ensure that these systems are operational and are meeting the requirements of the operational departments
    • Manage the IT departments Ticketing system, Spiceworks
    • Assist in the investigation and completion of the operational departmental requests in relation to;
      • - Departmental operational improvements
      • - Departmental reporting requirements
    IT Support - The Candidate:
    • Has excellent analytical, numerical and problem-solving skills
    • Able to demonstrate experience of;
      • - SQL
      • - ERP systems
      
    • Possesses a good level of Microsoft Office Products such as Excel, Word, Outlook & PowerPoint
      
    • Has an understanding of IT advancements and threats and how this could impact the company
    • Continues to improve knowledge of the companies IT systems through courses available from Sage and other sources as appropriate
    • Basic accounting knowledge would be an advantage
    Skills:
    • Demonstrates active listening skills, creates a culture of giving & receiving feedback, embraces change
    • Works to tight deadlines and the ability to juggle priorities
    • Pursues opportunities with passion with the ability to flex their style to business need as required
    • Demonstrates excellent communication and engagement skills across all levels
    • Has the ability to build and own effective relationships within the business, to deliver results, constructively challenging where appropriate. Grows relationships internally across different levels and external stakeholders
    • Ability to look at the bigger picture, thinks things through and demonstrates strong problem-solving skills
    • Outwardly explores new opportunities and has the ability to think outside the box, in order to confidently introduce new ideas, new ways of working or to realise innovative solutions
    • The ability to attain relevant information from different sources
    Behaviours:
    • Is committed to the success of the team, leads by example and encourages a positive attitude in others
    • Takes accountability for delivering team results and identifies opportunities to better meet the needs of stakeholders
    • Manages relationships, takes on work & delivers the outcome, prioritising where appropriate
    • Demonstrates a flexible and agile approach to tasks particularly when faced with changing or challenging circumstances, and positively works with their team through them
    • Continuously develops themselves as well as others. Inspires, motivates and challenges their direct reports/direct team to be the best they can be
    • Champions collaborative working within and across functions to deliver business objectives and advocate an ethos of strong team spirit
      
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