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Administration

Customer Service Executive

24,000 - 28,000

Leicestershire

NATALIE POTTER Senior Associate

Job Description

My client, who are a long standing expert in their market, are seeking a Customer Service Administrator to join their team, representing their brand and providing a high level of support to their valued, national customer base.

This is a full-time role working 37.5 hours per week, Mon - Fri 8am - 4:15pm.

Customer Service Executive - The Role:

Acting as a first point of contact you will be;
Answering customer telephone calls and emails, maintaining a positive and can-do attitude at all times.
Resolving queries in a timely manner, in a fast paced environment.
Recording queries and resolutions accurately on the internal system to allow us to monitor our performance.
Building strong relationships with suppliers
Supporting Account Managers – communicating effectively to achieve excellence for our customers.

Customer Service Executive - The Candidate:

Working as part of a small and friendly team, you will bring positive energy and enthusiasm and have a genuine passion for providing excellent customer service.
We are looking for a candidate who wants to learn and has a curious mindset.
The successful candidate will have previous experience in a customer service environment and have excellent written and verbal communication skills along with the ability to work to deadlines.
An understanding of Microsoft packages and the ability to learn a new systems is important along with strong attention to detail.

This is a great opportunity to join a successful local business who can offer a friendly and supportive working environment.

INDC

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