Technical Customer Service Executive New

Job Description

My client, who are a thriving business, are seeking a Senior Customer Service professional to join their Customer Success team as a Technical Customer Service Executive. 

What makes this role great?

• None call centre environment
• Flexible working hours
• Hybrid working after probation
• Salary of £30k-£32k
• Ongoing training and support
• Onsite parking
• Monday to Friday (NO WEEKENDS)
• Excellent long term career opportunities
• Working for a reputable brand
• A friendly, sociable and supportive environment

Customer Experience Executive - Main Responsibilities:

You will be responsible for engaging with customers providing an aftercare service making sure customers needs are met by providing additional coaching, training and guidance throughout.

• Answering customer queries and escalating as necessary to the appropriate department
• Proactively suggest improvements and solutions to customers
• Update the CRM system with customer feedback and information
• Liaise regularly with customers to ensure they are getting full optimisation of the software
• Build long term relationships with customers
• Build business plans with customers long term

Customer Success Executive - The Candidate:

• Previous experience in a Customer Service environment including training.
• Excellent client care skills
• Professional communication skills
• Ability to manage relationships
• Professional communication skills both written and verbal
• Able to prioritise workload
• Work in a fast paced environment
• IT Literate- Microsoft Office
• Technically minded and an interest in IT would be advantageous

You must be able to drive and have transport to be considered for this role.

INDC