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NATALIE POTTER Senior Associate
Job Description
My client, who are a thriving business, are seeking a Senior Customer Service professional to join their Customer Success team as a Technical Customer Service Executive.
What makes this role great?
You will be responsible for engaging with customers providing an aftercare service making sure customers needs are met by providing additional coaching, training and guidance throughout.
INDC
What makes this role great?
- None call centre environment
- Flexible working hours
- Hybrid working after probation
- Salary of £30k-£32k
- Ongoing training and support
- Onsite parking
- Monday to Friday (NO WEEKENDS)
- Excellent long term career opportunities
- Working for a reputable brand
- A friendly, sociable and supportive environment
You will be responsible for engaging with customers providing an aftercare service making sure customers needs are met by providing additional coaching, training and guidance throughout.
- Answering customer queries and escalating as necessary to the appropriate department
- Proactively suggest improvements and solutions to customers
- Update the CRM system with customer feedback and information
- Liaise regularly with customers to ensure they are getting full optimisation of the software
- Build long term relationships with customers
- Build business plans with customers long term
- Previous experience in a Customer Service environment
- Excellent client care skills
- Professional communication skills
- Ability to manage relationships
- Professional communication skills both written and verbal
- Able to prioritise workload
- Work in a fast paced environment
- IT Literate- Microsoft Office
- Technically minded and an interest in IT would be advantageous
INDC
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