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Commercial Customer Service

Customer Service Administrator

25,000 - 25,000

Derbyshire

FRANKIE WATSON Recruitment Associate

Job Description

Our Castle Donington based client are looking for a Customer Service Administrator to join their friendly team. You will be working in a small team, to build positive relationships with their customer base, mainly over email but sometimes via telephone.

Monday to Friday
£25,000
Permanent role

Customer Service Administrator – The Role:

Managing and resolving customer enquiries in a timely manner, taking ownership of the enquiry from start to finish.
Processing orders accurately on their sales ordering system
Accurately recording and updating the information on the Customer service (CRM) system
Liaising with customers over email and via phone calls, building positive relationships
Working closely with internal departments.

Customer Service Administrator – The Candidate:

Experience in similar office based role
Excellent written and verbal communication skills
Ability to build rapport with our customers
IT literate
Excellent investigation skills and problem solving

INDC

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