Customer Service Administrator
1542991
£25,000 - £25,000
FRANKIE WATSON Recruitment Associate
Job Description
Our Castle Donington based client are looking for a Customer Service Administrator to join their friendly team. You will be working in a small team, to build positive relationships with their customer base, mainly over email but sometimes via telephone.Monday to Friday
£25,000
Permanent role
Customer Service Administrator – The Role:
- Managing and resolving customer enquiries in a timely manner, taking ownership of the enquiry from start to finish.
- Processing orders accurately on their sales ordering system
- Accurately recording and updating the information on the Customer service (CRM) system
- Liaising with customers over email and via phone calls, building positive relationships
- Working closely with internal departments.
- Experience in similar office based role
- Excellent written and verbal communication skills
- Ability to build rapport with our customers
- IT literate
- Excellent investigation skills and problem solving
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