Contact Centre Team Leader New

Job Description

Our fantastic client, based in Alfreton, are looking for a Contact Centre Team Leader to join their team due to expansion. This is a fantastic opportunity to join a company who are going through an exciting period of growth and can over long term training and progression.

You will be working 4 days on and 4 days off, 1pm - Midnight. 
£30,000

Contact Centre Team Leader - The Role:

• Manage and lead a team of call centre agents.
• Monitor daily activities and performance to ensure that service levels are met.
• Conduct regular team meetings to discuss performance, provide updates, and share best practices.
• Conduct performance reviews and set individual goals.
• Monitor calls to ensure high standards of customer service are maintained.
• Address customer complaints and resolve escalations.
• Implement quality control processes and recommend improvements.
• Organise and deliver training sessions to new and existing team members.

Contact Centre Team Leader - The Candidate:

• Excellent communication skills, both verbal and written.
• Strong active listening skills and ability to empathise with customers.
• Ability to multi-task, prioritise, and manage time effectively.
• Proficiency in computer applications, including MS Office.
• Previous experience in a call centre or customer service role Ability to work under pressure and handle challenging situations calmly and effectively.
• Can do positive attitude
• Proven experience in leading and motivating teams.
• Commitment to delivering high levels of customer satisfaction

INDC