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FRANKIE WATSON Recruitment Associate
Job Description
Our leading client, based in Derby, are looking for a Complaints Officer to join their friendly team. They are looking for someone with excellent communication skills, both written and verbal, who is confident dealing with customers and colleagues.
£25,000
What’s in it for you?
£25,000
What’s in it for you?
- Hybrid working
- A voice! Our client welcome and value everyone’s opinion and encourage you to tell them how they can improve.
- A great working environment, with friendly and supportive colleagues.
- Plenty of learning opportunities, including subscriptions, training courses and lunch & learns.
- Regular social events, including Summer and Christmas celebrations.
- Holiday allowance which rises with each year of service. There is also an option to buy / sell holiday.
- Cycle to Work Scheme
- Free fruit boxes and lots, lots more!
- Record and track incoming complaints to provide a clear audit trail of complaint management.
- Use your knowledge and evaluation skills to investigate complaints thoroughly, engaging with key stakeholders and third parties to establish clear rationale for your decision.
- Document and issue your findings clearly to both the business and the customer with appropriate resolution where required.
- Promote effective working relationships with key stakeholders to deliver business requirements
- Able to effectively use Microsoft Office Suite (e.g. outlook, excel)
- The ability to communicate at all levels with professionalism and integrity
- The ability to manage your time to deliver the required number of final response letters to support management of volumes within regulatory time timescales.
- Good judgement and self-sufficiency to enable sound decision making
- The ability to use investigatory skills to identify root cause and establish appropriate resolution for all complaints in accordance with internal policy and procedures.
- Document and communicate information clearly to both the business and the customer with appropriate resolution where required.
- Effective communication skills, both verbal and written
- The ability to build excellent relationships with key stakeholders
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