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    Commercial Customer Service

    Client Success Executive

    30,000 - 32,000
    Derbyshire
     
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    NATALIE POTTER Senior Associate

    Job Description

    My client, who are a thriving business, are seeking a Senior Customer Service professional to join their Customer Success team as a Client Success Executive. 

    What makes this role great?
    • None call centre environment
    • Flexible working hours
    • Hybrid working after probation
    • Salary of £30k-£32k
    • Ongoing training and support
    • Onsite parking
    • Monday to Friday (NO WEEKENDS)
    • Excellent long term career opportunities
    • Working for a reputable brand
    • A friendly, sociable and supportive environment
    Customer Experience Executive - Main Responsibilities:

    You will be responsible for engaging with customers providing an aftercare service making sure customers needs are met by providing additional coaching, training and guidance throughout.
    • Answering customer queries and escalating as necessary to the appropriate department
    • Proactively suggest improvements and solutions to customers
    • Update the CRM system with customer feedback and information
    • Liaise regularly with customers to ensure they are getting full optimisation of the software
    • Build long term relationships with customers
    • Build business plans with customers long term
    Customer Success Executive - The Candidate:
    • Previous experience in a Customer Service environment
    • Excellent client care skills
    • Professional communication skills
    • Ability to manage relationships
    • Professional communication skills both written and verbal
    • Able to prioritise workload
    • Work in a fast paced environment
    • IT Literate- Microsoft Office
    • Technically minded and an interest in IT would be advantageous
    You must be able to drive and have transport to be considered for this role.

    INDC
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