Customer Service Manager New

Job Description

We have a really exciting opportunity to join our Nottingham based client as a Customer Service Manager. The role will initally start as a Team Leader role whilst you learn the business and will progress into a Manager role after 6 months. This is a fantastic time to join them as they are going through a period of growth. Our client can offer full training and a modern and supportive work environment and long term progression.

£30,000 - £38,000
Onsite gym 
Health insurance 
Modern offices
Office based, Monday-Friday 9-5 

The Role:

• Coach, support and mentor a small customer service team
• Work alongside the customer service team and be first point of contact for customers.
• Keep clients up to date on stock levels and delivery times.
• Resolve issues and provide excellent customer service.
• Liaise with suppliers and couriers to resolve issues and build relationships.
• Work with the team to deliver excellent customer service and ensure that issues are resolved within the given timeframe 
• Deal with onboarding, absences and training.
• Work with the team to improve efficiciency thorough coaching and mentoring.

The Candidate: 

• Experience in a similar customer service team leader, senior customer service or management role 
• Excellent IT skills 
• Strong communication skills 
• Happy to do the customer service role 
• Detail-oriented with strong organisational skills.
• Organised and able to juggle a busy workload
  
• Flexibility to work 1 Sunday a month

INDC