Customer Service Advisor New

Job Description

We are looking for an enthusiastic and customer-focused Customer Service Advisor to join our client’s team in Alfreton. This is a fantastic opportunity to become part of a company that is experiencing exciting growth and offers long-term training and career development. As the first point of contact for customers, you’ll play a vital role in delivering outstanding service and ensuring customer satisfaction.

Location: Alfreton
Salary: £25,000 
4 shifts on 4 shifts off, 6am-5pm / 1pm-12am

Key Responsibilities:

• Act as the first point of contact for customers, providing prompt, friendly, and helpful assistance with all enquiries.
• Handle customer inquiries related to repairs, maintenance, and service bookings, ensuring clear communication and accurate information is provided.
• Resolve customer issues, complaints, and concerns in a professional manner, ensuring that solutions are found quickly and efficiently to maintain a high level of customer satisfaction.
• Provide customers with updates on the status of their service requests, breakdowns, and any ongoing issues, keeping them informed and reassured.
• Work closely with the customer support team to ensure smooth resolution of any customer cases, ensuring all information is shared and acted upon promptly.
• Handle customer feedback, both positive and negative, and ensure it is recorded and acted upon.
• Follow up with customers after their service has been completed to ensure satisfaction and gather feedback.

The Candidate:

• Availability to work 4 days on and 4 days off, providing flexibility to meet business needs.
• A strong customer service mindset with a passion for delivering excellent support and solutions to customers.
• Excellent communication skills
• Previous experience in a customer service role, ideally within a contact centre or service-based environment.
• Ability to handle challenging customer interactions with professionalism and empathy.
• Strong organisational skills, with the ability to manage multiple customer cases simultaneously and efficiently.

INDC