Customer Service Administrator New

Job Description

Our market leading client are seeking a detail-oriented Customer Service Administrator to manage customer inquiries, process orders, and coordinate with internal teams. Our client provides bespoke products tailored to customer specifications. They take pride in delivering high-quality, customised solutions with excellent service. 

Monday-Friday, Office based. 
£27k

Job Summary:
Key Responsibilities:

• Provide excellent customer service via the phone and email.
• Process orders in SAP, ensuring data accuracy.
• Provide accurate quotations to customers 
• Coordinate with production, design, and logistics teams.
• Provide order updates and handle modifications.
• Resolve customer concerns and ensure satisfaction.
• Use CAD software to produce drawings for customers

Key Requirements:

• Experience in customer service or order processing, preferably in manufacturing.
• Strong attention to detail and documentation skills.
• Excellent communication skills.
• Ability to multitask and prioritise in a fast-paced environment.
• Strong IT skills
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Proficiency in SAP and CAD desirable but not essential 

INDC