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Customer Account Manager

25,000 - 28,000

Millie Ford Recruitment Associate

Job Description

We are looking for driven and motivated candidates to join our clients customer service team. This is a really exciting opportunity to join a company who are leaders in their field and are going through a period of expansion. This role is a good mixture of custoner service and account management.Our client can offer long term support and progression within the business and want someone to start with them on a full time, permanent basis.

Salary: £26,000 - £28,000 + monthly bonus

Benefits:

Progression available and encouraged!
25 days holiday + bank holidays.
Social events
Company wide bonus (£200 p/m)
Potential to work 2 days from home once completed probation

Account Manager - The Role

Resolve customer issues using ticketing system
Answering customer calls
Diary Management - Speaking to engineers to book site jobs and update systems.
Be the first point of contact for all enquiries via telephone and email and Whatsapp business.
Processing customer orders.
Arrange shipments and liaise with couriers
Resolve any customer issues and ensure case is dealt with from start to finish

Account Manager - The Candidate

3+ year experience in an office environment
You must have excellent communication skills and a confident telephone manner.
You must have phone-based customer service experience
Able to learn and understand technical jargon
We are looking for a competent administrator with excellent customer service skills.
You will have confident IT skills, particularly Excel.
A high level of accuracy and attention to detail along with the ability to work to deadlines is really important.

We cannot consider candidates from retail or hospitality unless you have office based customer service experience too. This role might suit someone looking to move away from a telesales or sales role.

INDC

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