Import Agent

NPIA
£25000.00 - £25000.00

Job Description

Job Description

My client are a leading logistic and supply chain provider. They are seeing an experienced Import Agent to join their team on a full-time, permanent basis.

Import Agent – The Role:

To handle the day to day operational duties and customer services with the Ocean and Air Import Department. To provide efficient and high quality service to the

Customer and network office / partner.

Responsibilities and Tasks:

·To have sound knowledge of all aspects of Ocean (LCL & FCL) and Air Imports from point of origin to destination.

·To know and understand, Customs and Excise procedures and regulations.

·To have full knowledge of all INCO terms as appropriate to Imports.

·To work with the customer to provide the best service available within the time constraints provided.

·Provide quotations to customers.

·Carry out monthly customer service telephone calls to past and present customers to ensure that all potential business is captured by CHR.

·To create a relationship with Customers and Suppliers.

·To be commercially aware of the cost of the service and ensure profit margins are met.

·Liaise by telephone/email / with shipping lines/airlines/customers and other Departments and Suppliers.

·To understand billing and costing procedures and answer invoice queries.

·To operate within the company credit policy at all times,

·General administration duties

·Other duties that may be deemed the responsibility of the job holder.

Import Agent – The Candidate

  • Educated to a good standard of English & maths
  • Minimum of 5 years working experience with a freight forwarder
  • Proven experience in managing end to end processes within the shipping industry
  • Computer conversant in basic applications incl MS Office/Word & Excel
  • Effective communication with colleagues, clients & suppliers
  • Excellent Commercial awareness and ability to troubleshoot and solve problems
  • Ability to work under pressure.
  • Export experience would be advantageous but is not essential.