French Speaking Customer Service Administrator

NPFS
£19000.00 - £21000.00

Job Description

Our client, based on the Nottingham/Derby border, are seeking a French speaking Customer Service Administrator to join their friendly team on a permanent basis. 

Working as part of a small team, you will be covering all aspects of the administration of orders, invoicing and returns, and providing excellent support and information in response to customer queries and concerns. 

Key Responsibilities:

·Be the first point of contact for customers over the phone, and online, responding effectively and efficiently to general enquiries, warranty claims and complaints or escalating as appropriate

·Follow agreed procedures ensuring information and documentation exist for review whenever necessary

·Accurately process orders, confirmations, invoices, filing and returns.

French Speaking Customer Service – The Candidate:

·In order to be considered for this role, you must be fluent in French (written and spoken).

·Strong IT Skills - MS Office, databases, Excel

·You will have excellent communication skills and experience of delivering a high level of customer service.

This is a brilliant opportunity to join a successful and expanding business who can offer a professional and sociable working environment.