Customer Service Executive

AK39409
£24000 - £28000

Job Description

Kirkland Associates currently have an exciting opportunity to work with a growing client based in Derby who are looking for a Customer Service Executive to join them. You will get the opportunity to join a successful business who can offer some excellent long term career progression opportunities, our client has a very low staff turnover and pride themselves on looking after their staff.

Our client can offer the following benefits:

  • Flexible working hours
  • Hybrid working
  • Salary of £24-28k
  • Ongoing training and support
  • Onsite parking
  • Monday to Friday (NO WEEKENDS)
  • Excellent long term career opportunities

Customer Service Executive- Main Responsibilities:

You will be responsible for engaging with customers providing an aftercare service making sure customers needs are met by providing additional coaching and guidance throughout.

  • Answering customer queries and escalating as necessary to the appropriate department
  • Proactively suggest improvements and solutions to customers
  • Update the CRM system with customer feedback and information
  • Liaise regularly with customers to ensure they are getting full optimisation of the software
  • Build long term relationships with customers
  • Build business plans with customers long term

Customer Service Executive- The Candidate:

  • Previous experience in a Customer Service environment
  • Excellent client care skills
  • Professional communication skills
  • Ability to manage relationships
  • Professional communication skills both written and verbal
  • Able to prioritise workload
  • Work in a fast paced environment
  • IT Literate- Microsoft Office
  • Technically minded and an interest in IT would be advantageous

Please apply today or get in contact if you would like to find out more about this exciting opportunity