Job Description

Our client, a rapidly expanding business based on the outskirts of Derby, are seeking a Customer Service Advisor to join their team on a permanent basis.

Customer Service Advisor - Key Responsibilities:

· Delivering outstanding customer service at all times

· Achieving and exceeding individual business targets

· Mentoring and training new starters within the team

· Building effective relationships with colleagues and clients

· Diarise appointments

· Handling incoming calls from existing and new clients

· Updating/maintaining databases accurately

· Adhering to company processes

Customer Service Advisor – The Candidate

The ideal candidate will have previous customer service experience either in a telephone based or face to face role, along with:

· Excellent attention to detail and organisation

· The ability to deliver excellent customer service

· Have strong Microsoft skills

· Professionalism and reliability

· Initiative and motivations

· Excellent organisation

· Good use of Microsoft Word and Excel

· The ability and drive to work towards targets and exceed KPIs.

This is a fantastic opportunity to join a professional organisation during an exciting period of growth, offering a fun and friendly working environment with good progression opportunities.