Quality Controller (Mortgages)

£23000 - £40000

Job Description


Our financial services client are seeking a Quality Control team member to join their appointment making team. They are seeking a professional and passionate individual who is money motived and target driven. You will be making outbound calls to customers to confirm their appointments  Candidates must be fully CeMap qualified. With a basic starting salary of 23k, your on target earnings are up to 45k. 


Quality Controller - The Role:

  •  Outbound conversations to both existing and new clients
  • Effective engagement and questioning of clients regarding their financial and personal circumstances 
  • Assessing if the client potentially meets a certain criteria
  • Promote and upsell other products and services offered by the company to relevant clients Adhere to the company’s standards and policies when speaking to our clients.     
  • Ability to effectively promote appointment by identifying the potential benefits to the client.


Quality Controller - The Candidate:

  •  Fully CeMap qualified
  •  Knowledge of various bank and building society lending criteria an advantage
  •  At least 6 months mortgage placement experience is preferred
  •  Excellent customer service and communication skills 
  •  Target driven, determined and highly motivated.
  •  Experienced in conducting engaging conversations with clients promoting products and service
  •  Strong persuasive and questioning skills and proven ability to work both effectively as part of a team or on own initiative