Our financial services client are seeking a Quality Control team member to join their appointment making team. They are seeking a professional and passionate individual who is money motived and target driven. You will be making outbound calls to customers to confirm their appointments Candidates must be fully CeMap qualified. With a basic starting salary of 23k, your on target earnings are up to 45k.
Quality Controller - The Role:
- Outbound conversations to both existing and new clients
- Effective engagement and questioning of clients regarding their financial and personal circumstances
- Assessing if the client potentially meets a certain criteria
- Promote and upsell other products and services offered by the company to relevant clients Adhere to the company’s standards and policies when speaking to our clients.
- Ability to effectively promote appointment by identifying the potential benefits to the client.
Quality Controller - The Candidate:
- Fully CeMap qualified
- Knowledge of various bank and building society lending criteria an advantage
- At least 6 months mortgage placement experience is preferred
- Excellent customer service and communication skills
- Target driven, determined and highly motivated.
- Experienced in conducting engaging conversations with clients promoting products and service
- Strong persuasive and questioning skills and proven ability to work both effectively as part of a team or on own initiative