Job Description
We currently have a fantastic opportunity to join our clients growing service desk as a Technical Customer Service Executive. Our client has over 40 years-experience within their sector and can provide excellent progression pathways and benefit packages.
This is a full-time role Monday – Friday, the right candidates should be able to commit to the different shift patterns of:
- 01:00 – 09:30
- 09:00 - 17:30
- 17:00 – 01:30
Technical Customer Service Executive- The role:
- Investigate tickets and provide first and second line services
- Ensure client expectations are appropriately set and are responded to within the agreed guidelines
- Keep to the requirements of the client to prevent escalation and ensure ticket priorities are completed
- Report significant problems progress to the Team Leader
- Communicate solutions to customers in a clear manner and negotiate mutual agreeable solutions
- Provide appropriate advice to customers
- Test software issues and changes which are requested by the customer
- Highlight improvements for the internal processes and software used
- Identify tasks and allocate accordingly to meet timescales
- When appropriate provide onsite support to clients
Technical Customer Service- The Candidate
- Able to problem solve efficiently
- Work well as part of a team
- Use own initiative to prioritise workload
- Can make own decisions confidently and is able to learn from mistakes
- Works well under pressure and has good time management and organisational skills
- Provide excellent level of customer service
- IT literate
- Follow company procedures at all times
- Knowledge of software support systems is advantageous
- Desire to succeed in challenging environments