Help Desk Administrator

SB798
£23000 - £24000

Job Description

Our client is looking for a driven and experienced Helpdesk Administrator to provide support to key clients. Your main responsibilities would be to facilitate the smoothing running of the Help-Desk ensuring calls are logged, issued, and completed within designated SLA's and all associated activities are completed in a timely manner to ensure smooth running of the contract. You would be reporting to the Help-desk Manager.

 

Immediate start

Working hours are Monday to Friday – 7am – 7pm

Help Desk Administrator - The Role

 

  • Log calls and schedule for attendance
  • Ensure client SLA compliance
  • Manage mailbox
  • Raise PO's
  • Prepare quotes and issue to client
  • Maintain accurate records and data within CAFM system
  • Liaise with sub-contractors to ensure attendance and completion within SLA's
  • Client reporting and updates

 

Help Desk Administrator – The Candidate

  • Previous experience of working in a busy customer service environment
  • Exceptional interpersonal and customer service skills
  • Ability to articulate in clear and concise written and verbal communication
  • Excellent time management and organisation skills
  • IT and Systems skills
  • Friendly, outgoing, and experience of working as part of a team and with clients
  • Ability to demonstrate relationship building experience
  • The ability to be agile and flexible to meet the needs and demands of the role