Customer Service Advisor

FW683
£17000 - £20000

Job Description

Our National client have several vacancies to join their busy and dynamic Customer Service team. This client offers a fun and friendly environment and a fantastic reward and recognition scheme

Customer Service Advisor – The Vacancy

· Inbound and outbound calls to customers to process orders and deal with and questions and queries.

· Work towards SLAs to make sure deadlines are met

· Follow up communication via email

· Working with other departments to ensure a high level of service is achieved

· Develop knowledge of clients and contracts

· Assessing own development opportunities and creating development plans to improve personal performance.

Customer Service Advisor – The Candidate

· Outstanding customer service skills

· Excellent work ethic and driven to exceed client expectations

· Happy to work to targets and deadlines

· Able to work in a fast-paced environment

· Committed, reliable and flexible

· Positive and `can do` attitude

· Contributes to the team, focusing on the accomplishment of team goals

· Computer literate i.e. good working knowledge of Microsoft Office applications