Customer Service Administrator

£18k basic OTE £21k

Job Description

Our National client have a vacancy to join their busy and dynamic Customer Service team. You will deliver a proactive, friendly and professional service to their clients and customers. They offer a fun and friendly environment and a fantastic reward and recognition scheme.

Working hours:

Tuesday – Saturday.

(Tuesday to Friday 10:30am – 7pm, Saturday 9am-5pm)

Our client can offer full and part time opportunities. There may be flexibility to work from home after the training period. 

Salary: 18k basic, OTE 21k.


Customer Service Administrator – The Role:

  • Arranging, coordinating and managing appointment bookings with customers for the team via telephone and email. 
  • Ensuring all activities and processed accurately, quickly and in-line with instructions.
  • Providing outstanding customer service.
  • Working towards SLAs to make sure deadlines are met.
  • Managing all customer communication and correspondence.
  • Working closely with internal departments and assisting the office with administrative tasks.
  • Building relationships with customers and colleagues.


Customer Service Administrator – The Candidate

  • Outstanding customer service skills
  • Excellent work ethic
  • Able to work in a fast-paced environment
  • Committed, reliable and flexible
  • Positive and `can do` attitude
  • Contributes to the team, focusing on the accomplishment of team goals
  • Computer literate i.e. good working knowledge of Microsoft Office applications