Customer account manager

£30,000, 12 Month FTC

Job Description

My client, who are a renowned market leader in their field, are seeking a Customer Account Manager to join their team on a permanent basis.

Overview of the role:

Deliver exceptional client service through a client facing role requiring regular face to face meetings to provide updates to the client and other stakeholders. Ensure that all projects are running to schedule and queries from clients and other stakeholders are dealt with promptly. Be adaptable to change and be able to prioritise workloads according to changing daily requirements and both internal and external challenges.

Key Tasks

  • Key point of contact for nominated clients across all projects, both own label and supplier branded
  • Key point of contact for stakeholder partners across all projects, at all stages of the process
  • Build and maintain excellent client and partner relationships
  • Provide the client with confidence that all issues and delays are being managed effectively
  • Successfully managing client and partner expectations
  • Proactively provide the clients and partners with advanced warning of potential issues
  • Work with all external partners in providing our clients with a joined up approach
  • Attend weekly and ad hoc meetings with clients and partners to provide both written and verbal detailed, comprehensive updates on all projects, highlight delays, issues and queries across all stages of the process.
  • Provide the client with data on individual supplier performance and associated issues, as well as providing solutions to improve their performance
  • Ensure that the agreed process is followed by all clients and stakeholders
  • Ensure that all technical queries raised by the client are passed on to the relevant internal contact and resolved in line with the clients expectations
  • Assist in the resolution of supplier issues and problems
  • Build knowledge and experience of allocated categories and related supplier requirements to facilitate a smoother process
  • Understand the clients launch process and policy requirements
  • Liaison between internal departments and clients for project queries

Customer Account Manager - The Candidate:

  • A dynamic, flexible, pro-active team player, with excellent customer service and project management skills
  • Ability to keep calm under pressure
  • The ability to motivate people
  • Excellent spoken and written communication skills
  • A responsible attitude
  • Good 'people skills' for building relationships with clients, partners and colleagues at all levels
  • The ability to plan and prioritise your own work and other people's
  • Decision-making ability
  • Accuracy with record keeping
  • A background in client services and/or project management
  • Ability to work off own initiative
  • IT skills, including competent use of Microsoft Office applications
  • Positive can do attitude